Positive Selling & Negotiating Skills
Sales staff need to be equipped with a solid understanding of accepted sales techniques such as relationship selling and consultative or value-added selling.
Outline
Effective sales training is crucial for any business whether you are selling a product or service, before calling on customers, or dealing with them over the counter.
Sales staff need to be equipped with a solid understanding of accepted sales techniques such as relationship selling and consultative or value-added selling. They equally need to be skilled at negotiating effectively to close deals. This training is aimed at sales teams entrusted with the challenging task of selling during difficult times.
Takeaways
- The sales process
- Implement effective sales techniques
- Communication skills
- Customer satisfaction vs. customer sacrifice
- Meeting needs and expectations
- Ensuring service excellence and value after-sales
- Building sales relationships with new and existing customers
- Selling features and benefits
- Recognizing buying signals
- Negotiating skills
- Ability to close the sale
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