As I sit on my patio overlooking the Tuscan hills, with my son playing ball in the courtyard, I find myself fielding calls, making bookings and my training calendar is almost full for July 2019. I’m loving this virtual way Read more
As I sat in my first reception training workshop with Lionel Bourgeois, Director of VETTA Internationale, I was astonished to find out about some of the day-to-day challenges many receptionists face. In particular, many feel they are ignored and seen Read more
You are overworked and somehow the demands just keep on coming. You say nothing. You work overtime, neglecting your family and home life – all because you have the ‘disease to please.’ Sound familiar? In all the years I have Read more
So many PA’s that I train put this out in my workshops. “I wish my boss could be here to truly understand what it is that I do.” Yesterday I had the privilege of training a group of skilled and Read more
This weekend I was privileged enough to participate in a powerful family constellation workshop in Cape Town. One of the major themes that came up was the triangle of power. Let me explain. Nearly 40 years ago, Stephen Karpman (MD), Read more
