Debt Collecting Assertiveness & Conflict Handling
This practical session will highlight the importance of debt collecting and why retaining customers is so crucial to the business.
Outline
The prompt collection of slow-paying and overdue accounts is the heart of every business’s survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity, and rudeness.
Good methodical debt collecting practices for early recovery often prevent unpleasant experiences. This practical session will highlight the importance of debt collecting and why retaining customers is so crucial to the business.
Take Aways
- Understanding the importance of this position within the cycle of the company
- Motivation, positive attitude – being part of the solution not the problem
- Understanding the importance of the customer
- Being a good listener by applying effective listening skills
- Understanding the importance of cash flow
- Developing sound customer relationships
- Planning collections by preparing customer information and profiles
- Confirming a commitment to pay and following up until payment is received
- Keeping accurate records
- Dealing with delay tactics and objections effectively
- Handling difficult callers assertively without being aggressive
- Managing time and prioritizing tasks
- Taking ownership and accepting responsibility
Our team is your team
You're in good hands
Our team works tirelessly to help your business grow and meet your ever-changing needs. We’re on the pulse of what’s relevant and trending in the workplace today.