Customer Service: The Human Difference
This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions, and expectations.
Outline
Customer service is an integral part of every business. It happens in many different formats from in-person to over the telephone to via the internet. Regardless of how customer service is delivered, soft skills are needed.
Customer service skills build relationships. This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions, and expectations.
Takeaways
- Effective customer communication
- Understanding customer perspectives, perceptions, and expectations
- Handling customer diversity
- Customer do’s and don’ts
- Consideration towards customer disappointments, problems and complaints
- Taking initiative, being proactive and a solution thinker
- Sound product information and knowledge
- Ensuring repeat business
- Telephone and email communication
- Customer policies and procedures
- Delegation model
- Efficient minute taking
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