I see it too many times as I stand in front of those people I am privileged to train. “We are often hauled over the coals by our bosses and it’s causing undue stress.” Maybe in some distant past managers might have thought that a fear based approach was a sure way to motivate employees. This couldn’t be further from the truth.

Here’s a reality check. If you want your employees to perform at their best you might consider a worldwide trend that is moving towards compassionate based management.

Too often management fails to understand the difficulties the average person faces each day. I once had an instance where an employee was constantly late. Finally he received his last warning. This man lived in Wellington and had to travel into Cape Town each day.

The employee in question was really good at his job, except for his tardiness at arriving late each day. I suggested that his boss trade places with him and travel out to Wellington in order to find out what it took for this man to arrive at work each day. Needless to say, the boss understood why his employee was late. This man woke up at 4am each day to catch busses, taxis and then a train into town. With cable theft and countless delays en-route it finally dawned on the manager what was going on. In short, managers and bosses, seek to understand first, and apply a dose of compassion when dealing with your staff.

I’m not suggesting that you allow poor performance to continue. What I am suggesting is that you treat your employees with respect and encouragement. After all, this is the sign of true leadership. As a strong leader it’s vital to find solutions that work for the benefit of all concerned.

It’s important to ensure your team are aware of your company policies and procedures and that these are reviewed on a regular basis. In this way all concerned are clear about what is expected of them.

True leadership is more about encouragement, integrity and developing the habits of a strong team. It’s time to change management mind-sets.

What are your thoughts?

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