Tea Ladies/ General Office Assistant (half day)

Tea Ladies & General Office Assistant


Tea Ladies and general office assistants play a key role in providing a fundamental service to the company’s customers and staff.

Introducing the Role

  • Job Description
  • Understand the role and necessity of the position
  • Motivation to feel worthy in this position
  • Company image, dress code, grooming and personal hygiene
  • Positive attitude within self and towards others

Job skills

  • Correct tray layout (tea ladies)
  • Serving procedures and etiquette
  • Correct procedures when entering boardrooms/offices of management
  • Understand company standards and hygiene
  • Time management and daily schedules
  • Cleaning tips for kitchens, bathrooms, boardrooms and offices
  • Setting up of boardrooms and preparing for meetings
  • Crockery and grocery stock control

Communication Skills

  • Body language and personal space
  • Effective communication and listening skills
  • Assertiveness and confidence building
  • Deal with complaints, conflict and criticism
  • Understand cultural diversity
  • Understand the importance of customer service
  • Think solution not problem

Benefits of Attending

Emphasis is placed on the important requirements of this position coupled with motivation, portraying the correct image and attitude. This practical workshop focuses on basic communication skills, stock control, cleaning, time management and problem solving.

Delegate Feedback

The organisers are so professional and the trainer is knowledgeableRadel

I have learnt the importance of respecting others so that they can respect me. Thank you for a good workshop.Digital Printing