Sales and Customer Service Training
Regardless of how the customer service is delivered, soft skills are needed. There is only one boss – the Customer.
Selling is not for the faint hearted; Individuals who want to succeed in phone sales must learn and master a number of job skills.
Effective sales and customer service training is crucial for any business whether you are selling a product or rendering a service.
Positive Selling Understanding Customers
This practical workshop looks at customer interaction through role-plays, and will give participants valuable life skills in which to approach people positively.
Presentation Skills for Sales People
Delivery teams play a key role in providing both an internal and external service to the organizations customers and staff.
Management is the art of getting the people under you to work for the people over you without stepping on any toes.
Complaint Handling with Conflict Management
Complaints are often handled negatively and poorly understand. How to manage complaints efficiently, handle conflict and deal with customers professionally.
This practical workshop looks at roles that staff play in what the Performing Arts and Sports Arenas have understood for years.
The Psychology of Customer Connection
This course empowers participants to identify and adapt to varying customer personality types; creating valued customer experiences and desired outcomes.