Sales and Customer Service

Sales and Customer Service Training

Customer Service


Regardless of how the customer service is delivered, soft skills are needed. There is only one boss – the Customer.

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Telephone Sales


Selling is not for the faint hearted; Individuals who want to succeed in phone sales must learn and master a number of job skills.

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Positive Selling


Effective sales and customer service training is crucial for any business whether you are selling a product or rendering a service.

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Positive Selling Understanding Customers

Positive Selling: Understanding Customers

This practical workshop looks at customer interaction through role-plays, and will give participants valuable life skills in which to approach people positively.

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Presentation Skills for Sales People


Delivery teams play a key role in providing both an internal and external service to the organizations customers and staff.

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Negotiation Skills


Management is the art of getting the people under you to work for the people over you without stepping on any toes.

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Complaint Handling with Conflict Management

Complaint Handling with Conflict Management

Complaints are often handled negatively and poorly understand. How to manage complaints efficiently, handle conflict and deal with customers professionally.

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Experience Economy

Experience Economy

This practical workshop looks at roles that staff play in what the Performing Arts and Sports Arenas have understood for years.

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The Psychology of Customer Connection

This course empowers participants to identify and adapt to varying customer personality types; creating valued customer experiences and desired outcomes.

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