Interpersonal Skills and Emotional Intelligence

Interpersonal Skills and Emotional Intelligence


Poor inter-personal skills can often damage an organization in terms of lost business, impaired customer relationships and lack of co-ordination of internal processes. This workshop delivers key concepts and techniques that can be immediately applied to maximise staff interpersonal skills to maintain a competitive advantage.

Introduction to Interpersonal Skills

  • Working together
  • Technical and emotional competence
  • Traditional assets

  • Emotional capital
  • Knowledge capital

Pull and Moving-Away Styles

  • Questioning
  • Listening

  • Exploring
  • Building on common ground

Behavioural Types and character profiling

  • The role and behaviour

  • Dealing with different character profiles

Push Styles

  • Aggression
  • Assertion

  • Persuasion

Emotional Intelligence

  • Emotion and the organization
  • Personal and social competencies

  • Positive and negative thinking

Select your preference
In-House Training Public Workshops