Assertiveness with Negotiation Skills

Assertiveness & Negotiation Skills


Do you need your staff member to be more assertive and conduct effective negotiation?

Why be Assertive?

  • Understanding assertive behaviour
  • Negative and positive aspects of assertiveness
  • When to be assertive and with whom?
  • Difference between various character profiles

  • Non-assertive job personalities
  • Knowing your rights and responsibilities
  • Dealing with criticism, objections, confrontation and conflict
  • The disease to please

Assertiveness and your Approach

  • Positive communication through first impressions
  • Learning to sell your personality
  • Learning to take initiative, making decisions and taking responsibility

  • Being pro-active team participator
  • Being positively assertive with both internal and external customers
  • Knowing your strengths and enhancing these

Assertiveness and Negotiating Skills

  • What is negotiation?
  • Active listening during a negotiation process
  • Negotiating for resolution
  • The big picture first
  • Concessions
  • Compromise

  • Understanding the positive aspects of a negotiation process
  • Achieving a win-win situation
  • Reaching consensus

Benefits of Attending:

This self-growth and development workshop is designed to empower participants to build their self-confidence and to understand the difference between assertive and/or aggressive behaviour – to improve communication and strengthen interpersonal relationships with colleagues and customers in an assertive and non-threatening manner. It further explores the power of effective negotiation which is a basic human activity and which needs to be re-developed to meet the demands of business today.

Delegate Feedback

Perfect workshop for learning how to enhance yourself to become more assertive in your approach. Highly recommendable for all! Anonymous
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