Supervisory Skills


MANAGEMENT

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This workshop is available as both an in-house or as public workshop

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Supervisory Skills

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Supervisors directly oversee employees. The supervisor’s expanding role and cross point position needs to meet management’s demands on one end; team, colleagues, customers and unions on the other.

Introducing the role

  • Understanding the role and function of the supervisor
  • The purpose of supervision

  • The process of leadership
  • Recognising types and styles of leadership

Procedural skills

  • The process of delegation
  • Effective problem solving; thinking solution not problem
  • Working to company standards

  • Initiative and the ability to make decisions
  • Conducting regular and effective team meetings

Communication skills

  • Active listening, assertiveness and constant feedback
  • Managing conflict
  • Dealing with criticism and isolation

  • Dealing with staff complexities and cultural diversity
  • Meeting customer expectations

Team developments

  • Motivating teams
  • Understanding team dynamics and character profiles
  • Team development and rotations

  • Building team relationships
  • Applying corrective procedures

Benefits of Attending

This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills. Successful teams reflect successful leaders.

Delegate Feedback

Exceptional training! The informal approach & small group enables delegates to receive much more information opposed to having bigger groups! Definitely worth attending! Sentinel International Trust

Excellent standard of training especially for first time Supervisors or a refreshment course for people that have been in this position for a long time! Transnational Freightlink (Pty) Ltd

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