by Ornella Bourgeois I often think of soft skills as people skills. We interact with people every day, whether we choose to or not, whether we work or not. There is the exception of course for those of us who Read more
The trials and tribulations of Office Administration – Crucial survival tips for Administration Assistants by Ornella Bourgeois Time management is one of the most mismanaged skill in todays workplace. We try to fit in so much in an hour, in Read more
Experience Economy – the WOW Factor of Customer Service Our society is moving from a service economy to an Experience Economy. The industrial economy (which died in the 1950s) and the service economy (which is nearly dead now) brought a Read more
