Leadership vs Manager. Is there a difference?

by Ornella Bourgeois This debate continues in the workplace. So what is the whole fuss about? Many articles state that the words decision making, problem solving, organising, planning, time management, budgeting and controlling are synonymous with managers. Whereas teaching, mentoring, Read more

Telephone Skills

Do you sometimes feel like throwing your telephone away? Or you don’t want to handle another rude customer?   Well, don’t feel alone.   Many telephonists, frontline receptionists, bookkeepers, sales people and managers get to this point too. From a communication perspective, speaking to Read more